Privacy Policy

1. Information We Collect

Account Information: Name, phone number, location, and password (securely stored). Providers may also provide business details and identity verification documents.

Bookings & Messages: Service requests, scheduling details, chat messages, and uploaded files or images.

Location Data: Used to match users with nearby service providers. We do not track background location.

Device & Usage Data: IP address, device type, and app usage behavior.

Payments: Payments are processed through Stripe. We do not store full card details.

2. How We Use Your Information

We use your information to operate the platform, connect customers with providers, process bookings and payments, send notifications, and improve our services.

3. Device Permissions

We may request access to location, photos, and calendar features to enable core app functionality such as bookings and service matching. These permissions can be managed in your device settings.

4. Storage and Sharing

We use trusted third-party services such as Supabase for authentication and data storage and Stripe for payment processing. We may share necessary data with service providers to complete bookings or when required by law. We do not sell your personal data.

5. Communications

We may send you SMS messages and push notifications related to bookings, service updates, and account activity.

SMS Messaging Program: By providing your phone number and consenting during account creation or phone-based login, you agree to receive SMS text messages from Conexly, including one-time verification codes, booking confirmations and reminders, account notifications, and support replies. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or reply HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may also send emails:
• Transactional emails: booking confirmations, receipts, and account updates
• Marketing emails: promotions or offers (only if you opt in)

6. Information Retention

We retain your information while your account is active. If you delete your account, we delete or anonymize your data within approximately 14 days unless required by law.

7. Your Rights & Choices

You may request access, correction, or deletion of your personal data by contacting us. You can also manage permissions through your device settings and opt out of marketing communications.

8. U.S. Privacy Rights

If you are a resident of the United States, including users in Houston, Texas, you have the right to:

• • Request access to your personal data
• • Request deletion of your personal data
• • Know how your data is used
• • We do not sell your personal data

9. Security

We use reasonable administrative, technical, and physical safeguards such as encryption, secure APIs, and authentication systems to protect your data.

10. Children's Privacy

Conexly is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website, and continued use of the platform means you accept the updated policy.